Last Updated: July 14, 2026
This Payment Policy explains the payment methods available at WOOW, the order confirmation process, and how payments are securely processed to ensure a safe, transparent, and reliable shopping experience.
To purchase products from WOOW, customers can add items to their shopping cart and proceed to the checkout page.
Before confirming the purchase, the customer will be presented with a complete order summary, including:
Customers are responsible for reviewing and confirming the accuracy of their contact information, shipping address, and selected payment method before completing their purchase.
WOOW offers a variety of secure payment options. Available payment methods may vary depending on the payment gateway or service provider.
Supported payment methods include:
The payment methods available for your order will be displayed during checkout.
When choosing Tabby or Tamara, approval for installment or deferred payment is subject solely to the terms and conditions of the respective service provider.
WOOW is not responsible for the approval or rejection of financing requests, nor for any financial obligations arising between the customer and the payment provider.
Customers are encouraged to review the provider's terms and conditions before selecting these payment methods.
Where bank transfer is available, orders will not be confirmed or processed until the payment has been received and verified.
Customers may be asked to provide a transfer receipt or payment reference to help verify the transaction.
If payment is not received within the specified period, WOOW reserves the right to cancel the order.
All online payments are processed through secure and trusted payment gateways that use industry-standard encryption technologies.
WOOW does not store, process, or have access to customers' payment card information. All payment details are handled directly by authorized payment service providers.
To protect both customers and the store from fraudulent transactions, certain orders may be subject to additional verification before processing, particularly in cases involving:
WOOW may contact customers to verify certain details before proceeding with the order.
If a payment is declined or cannot be successfully processed by the bank or payment provider, the order will not be confirmed.
Customers may retry using another payment method or contact their bank or payment provider for further assistance.
WOOW is not responsible for payment failures, delays, or declines caused by financial institutions or payment service providers.
An order is considered confirmed only after successful payment has been received or, in the case of bank transfer, once the transfer has been verified.
After confirmation, the order will enter the processing and fulfillment stage in accordance with our Shipping & Delivery Policy.
If a return request is approved under our Return & Exchange Policy, the refund will be issued using the original payment method whenever possible.
Approved refunds are processed within 7 business days from the date of approval.
Depending on the customer's bank or payment provider, the refunded amount may take additional time to appear in the account. WOOW is not responsible for delays caused by financial institutions or payment providers.
WOOW reserves the right to add, remove, or modify any available payment method at any time based on operational requirements or payment service provider updates.
For any questions regarding payments or order confirmations, please contact us:
Business Name: Harf Al Waw Trading & Marketing Establishment
Commercial Registration (CR): 4650210907
Address: Al Madinah Al Munawwarah, Kingdom of Saudi Arabia
Email: [email protected]
Customer Support (Phone & WhatsApp): +966 55 218 0858
Business Hours: Saturday to Thursday, 9:00 AM – 10:00 PM
We are always happy to assist you and respond to your inquiries as quickly as possible.
