(1) The customer bears the cost of shipping the products, and shipping is done through companies approved by the store, and the store sometimes offers free shipping on some products (and this will be announced expressly on the product page), and the store also offers free shipping for products whose value exceeds The amount of 499 Saudi riyals.
(2) Products will be shipped to the customer within 3 to 5 business days. It is delivered to the customer within 7 to 14 working days.
(3) The customer undertakes to keep the electronic payment receipts that may be requested from him during the delivery of the products to him, and he also undertakes to sign the receipt of the product.
(4) The customer is obligated to pay for the products he ordered (if he did not pay by electronic means) in addition to the freight charges (if any) as soon as he receives the products upon delivery.
(5) The customer undertakes to examine the products before signing for their receipt from the shipping representative, and acknowledges that his signature on receipt is conclusive evidence that the products are free from any apparent defects such as damage, breakage and defects.
(6) The store is not responsible in the face of the customer regarding the delay in the delivery date of the products in the event of the occurrence of any emergency circumstance beyond its control, such as force majeure, for example, but not limited to floods, storms, acts of war, and public events ... etc.
(7) In the event that the store delays the delivery of the products sold due to force majeure so that it becomes clear that the delivery of the products sold is not possible on the specified delivery date, the store here shall immediately inform the customer of these circumstances and provide the customer with a new delivery date.
(8) During the delay period, the customer's responsibilities regarding payment shall cease until the force majeure circumstances are resolved, and after the force majeure circumstances are resolved, the customer's payment obligations shall be completed.
(9) The customer undertakes to treat the freight representative well, and bears all legal responsibility for any personal mistakes made by him against the freight representative, and the store also disclaims responsibility for any personal errors committed by the freight representative against the customer.
(10) In the event that the customer refuses to receive the products from the shipping representative despite their conformity with the declared specifications, here the customer is deemed to have received the products legally, and is obligated to pay the freight process amicably or judicially.
(11) The products are shipped from our warehouses in Hong Kong, after we receive them there and are examined by our specialized staff, and they are not shipped until after confirming their quality, authenticity, and conformity to the specifications.
(12) The customer must abide by the store's shipping policy, which may change from time to time.
shipping
What is the freight charge?
We offer free shipping in the Kingdom of Saudi Arabia for all products.
When will I receive my order?
Orders are available in the store 24/7
Order processing: 1-3 days (Mon-Fri)
Order transfer time: 5-7 days (Monday to Friday)
How long is shipping?
Standard Shipping usually takes 5-14 days
COVID-19
Due to the pandemic, opening times may have some delays. Our supply chain, including distributors and shippers as the industry is grappling with challenges.
Where is shipping from?
We work with a shipping company based in Hong Kong and we send our shipments to their headquarters and then go to the customer's headquarters!
Will I be charged customs fees for my order?
Normally, there are no customs duties, but additional duties and taxes may occur on international orders. These local fees are not under our control and are assessed by your customs office. Often, customs duties and taxes will be based on the shipping value that we have paid in advance to the shipping company, and its value ranges from 10 to 13 Saudi riyals only.
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