Last Updated: July 14, 2026
This Shipping & Delivery Policy applies to all orders placed through WOOW and explains how orders are processed, shipped, and delivered to ensure a transparent and reliable shopping experience.
We work with trusted shipping carriers to deliver orders within the Kingdom of Saudi Arabia and internationally where available.
The shipping carrier is selected based on the customer's location, the nature of the order, delivery speed, and service availability.
Shipping charges are clearly displayed during checkout.
WOOW may offer free shipping promotions when certain order conditions are met. Any such offers will be clearly displayed on the shopping cart, checkout page, or promotional campaigns.
The final amount shown at checkout includes the product price, shipping charges (if applicable), and any additional fees disclosed before the purchase is completed.
Orders are reviewed and prepared within 2 to 5 business days after payment has been successfully received and the order has been confirmed.
Processing time does not include weekends, public holidays, or delays caused by circumstances beyond our control.
Once the order has been handed over to the shipping carrier, delivery generally takes 7 to 14 business days.
Delivery times may vary depending on:
The estimated total order fulfillment time is typically 9 to 19 business days, including both order processing and shipping.
Some products are sourced or prepared specifically after the order has been confirmed.
Products may be supplied by local or international suppliers and are inspected before shipment to ensure they meet our quality standards.
In certain cases, after passing quality inspection, products may be shipped directly from the supplier or an authorized fulfillment center.
Customers will not be charged additional customs duties upon delivery unless clearly stated before completing the purchase.
Customers are responsible for providing accurate shipping information, including:
WOOW is not responsible for shipping delays or failed deliveries caused by incorrect or incomplete customer information.
If the shipping address needs to be changed after dispatch, the customer may be responsible for any additional charges imposed by the shipping carrier.
Customers are responsible for responding to calls or messages from the shipping carrier to arrange delivery.
If the carrier is unable to reach the customer or the customer fails to respond, the shipment may be returned to the warehouse or fulfillment center, and the customer may be responsible for any additional shipping or redelivery charges.
Customers are encouraged to inspect the package immediately upon delivery.
If there is visible damage to the package or its contents, the customer must notify WOOW within 48 hours of delivery and provide clear photographs of the package and product.
Hidden defects or product-related issues will be handled according to our Return & Exchange Policy.
If a customer refuses to receive an order that matches the purchased products or fails to cooperate with the shipping carrier until delivery becomes impossible, WOOW reserves the right to deduct shipping, handling, and return shipping costs.
If the customer later requests the order to be shipped again, additional shipping charges may apply.
Delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:
In such cases, we will keep customers informed and provide updated delivery estimates whenever possible.
Once available, a tracking number will be sent via email, SMS, or made available through the order page.
Please note that tracking information may require some time to become active after the shipment has been handed over to the carrier.
Where Cash on Delivery is available, customers must pay the full order amount, including any applicable shipping charges, upon receiving the shipment.
WOOW reserves the right to suspend COD services for specific customers, regions, or orders in cases of repeated delivery refusals or unsuccessful deliveries.
WOOW reserves the right to modify or update this Shipping & Delivery Policy at any time. The version published on the website at the time the order is placed shall apply.
Shipping charges are displayed during checkout. Free shipping promotions may be available when the advertised conditions are met.
Orders are typically processed within 2 to 5 business days after payment confirmation.
Delivery usually takes 7 to 14 business days after the order has been shipped.
Products may be supplied by local or international suppliers and are inspected before shipment to ensure they meet our quality standards.
No additional customs fees will be charged unless clearly stated before the order is completed.
A tracking number will be sent to you via email, SMS, or through your order page once it becomes available.
Business Name: Harf Al Waw Trading & Marketing Establishment
Commercial Registration (CR): 4650210907
Address: Al Madinah Al Munawwarah, Kingdom of Saudi Arabia
Email: [email protected]
Customer Support (Phone & WhatsApp): +966 55 218 0858
Business Hours: Saturday to Thursday, 9:00 AM – 10:00 PM
We are always happy to assist you and respond to your inquiries as quickly as possible.
