Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window You have 14 days from the date you receive your item to request a return.
Eligibility To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags attached.
Return Shipping Costs
- If the return is due to a defective or incorrect item sent by us, we will cover the return shipping cost in full.
- For all other returns (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping costs.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items Final sale items, gift cards, and items marked as non-returnable cannot be returned or exchanged.
How to Start a Return Contact us at [support@woow.co] with your order number and reason for return, and we'll guide you through the process.