an introduction

Thank you for your trust in store.

We provide this privacy policy to store users to ensure the data collected about them and how to manage this data, your privacy is our top priority, and we have put in this policy the greatest protection for you, and we have identified the purposes for which we use the data or share it with others, so please read this The policy is taken with due diligence, as your use of the store means your express agreement to all of its terms and practices.

First: tariffs

Second, the data we collect about you

Third: Cookies (Cookie Policy)

Fourth: Limitations of your data usage

Fifth: Site safeguards to protect user data

Sixth: Disclosure of your data

Seventh: Adjustments

Eighth: Contact us


First: tariffs

In this policy, and unless the context otherwise requires, the following terms shall have the meanings indicated.

“Woow” or “the Store” or “we”, “the first person” or “the possessive” refers to the website and the Waw Letter for Trading and Marketing Corporation in the Kingdom of Saudi Arabia.

“User”, “you” or “user” means the person who visits the Store, uses it, or registers as a member of the Store.

“Customer” means any person, organization or company that places an order to purchase Products offered for sale through the Store.

“Products” refers to the products offered for sale through the website, which include (men’s, women’s, girls’ and boys’ clothing, shoes, jewelry, accessories, lingerie, bags and perfumes).

“Policy” refers to this document and the terms and conditions it contains.

“Data” refers to data collected about the User, provided to us, collected on devices used to connect to the Store, or in connection with the visit and use of the Store.

Second, the data we collect about you

We may collect and process the following data about you:

(1) The data that you provide to us while registering in the “Woow” store, such as your name, phone number, e-mail, address.

(2) The data that you provide to us on the occasion of entering into the sale agreement with us, such as the address at which you reside, your full name, your identification number and other data necessary for the shipping process.

(3) the data you provide to us in requests to return or exchange products and payment data related to refunding the price of products or paying the price difference.

(4) Data that you may provide to us while providing the Services or at any time, including but not limited to nationality, address, bank account number, credit card number or other data that we may request from you.

(5) Data you provide to us when you enter a store-sponsored contest or promotion.

(6) Data you provide to us when you report a problem with the Store.

(7) The data you provide to us when a problem occurs related to the electronic payment process for the amounts owed by you.

(8) The data you provide to us when you communicate with us or serve our customers for any reason.

(9) Data you provide to us while evaluating the services you have received through our store.

(10) Data that we consider necessary to verify your identity or to ensure the validity and legality of any operations you perform through the site, including a copy of your passport, or a copy of your national identity.

Third: Cookies (Cookie Policy)

Cookies are text files that are stored on your device when you visit some web pages, and these files will not harm your device, they are used as follows:

(1) Cookies are used for the purpose of providing information, for example in the “Woow” store, some of the cookies we use help us identify and fix errors.

(2) Some cookies help to remember the pages and forms that you see when you visit our store.

(3) Cookies are intended to improve your WooW store experience each time you visit it.

(4) There are cookies for pages published on our store that are not affiliated with us, such as video content, and you know and agree that we do not control the cookies of such sites and you should access these sites and review their policies.

(5) You may change your cookie preferences by logging into your browser settings and selecting the one that is appropriate for you.

Fourth: Limitations of your data usage

We are always committed to protecting your privacy and therefore we use your personal data for the following purposes:

(1) To enable you to use our Services optimally, and to always provide you with the best.

(2) To create your account or profile through which you communicate with us through the Store.

(3) To process the data you provide through our services, such as making sure that your email or phone number is active, usable and owned by you.

(4) To deliver the Products to you and communicate with you to determine your place of residence, and to follow that process through to completion.

(5) To communicate within the limits of our return policy and to process your return request, and to respond to it.

(6) to receive and respond to questions, complaints and inquiries from you.

(7) To receive and respond to your comments and evaluation of the service you have received through our store.

(8) to process your answers to the questionnaires submitted through the store and to which you participated in answering.

(9) To provide you with information about the services and products you request through our store.

(10) To provide you with information about products we think will be of interest to you, including our special offers.

(11) For internal business purposes such as improving our Services.

(12) to personalize the content, recommendations and advertisements that we and third parties provide to you, whether on the Services or elsewhere on the Internet.

(13) To contact you about government communications and, in our sole discretion, about changes to this Privacy Policy, Terms of Use, or any other policy


(14) To comply with regulatory and legal obligations.

(15) for the purposes disclosed at the time you provide your information, with your consent, and in accordance with this Privacy Policy.

Fifth: Site safeguards to protect user data

(1) The store undertakes to keep your personal or banking data for the period required by the nature of the transaction you make through the store.

(2) The store undertakes not to deal with your personal data for purposes that are not authorized or permitted for a fee or free of charge with any other party unless it is required or authorized by us under the relevant regulations and instructions, or with the prior written consent of the user to whom the information relates.

(3) The store undertakes to maintain records that contain personal data of the user or any records of electronic communications, which are in our custody or under our control or with our agents or employees.

(4) The Store undertakes to take reasonable steps to ensure that the User's personal data, and related records, are protected in a security manner appropriate to its importance.

(5) You know and agree that the Internet is not a secure medium, and that the confidentiality of your personal data cannot be fully guaranteed.

(6) We, on our part, undertake to the extent permitted by law not to disclose or use your confidential data in conflict with your right to privacy.

(7) We undertake not to trade or sell your data to third parties.

Sixth: Disclosure of your data

(1) You grant us the right to allow our employees to handle your personal data within the limits of providing the Services.

(ii) We may disclose your personal data to any member of our group; Which means our branches and institutions.

(3) We may disclose your personal data to third parties:

In the event that we sell assets from our organization, or enter partners with us, here we disclose your data to the new buyer or partner.

Entities that partner with us provide services to protect against credit risks, fraud and electronic piracy.

If we are required to disclose or share your personal data in order to protect the rights, property, or safety of Wau, our employees, or others.

(4) We may disclose your personal data to comply with legal or contractual obligations in the following circumstances:

If we are required to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms and conditions or any other agreement.

In the event of a court ruling or a decision from the competent judicial authorities obligating us to do so.

In the event of a decision by the public authorities obligating us to do so.

Seventh: Adjustments

(1) We have the right to amend our privacy policy at any time, and we will post a public notice through the store of new modifications, and we will update the “last updated date” at the top of this document.

(2) Your continued use of the Store after this Policy has been updated constitutes your express acceptance of such modifications and your legal acceptance of the new practices and provisions.

(3) If you do not agree to the new modifications and updates, you must immediately stop using the Store.

(4) Please review the Privacy Policy from time to time for its provisions and updates.

Eighth: Contact us

You can contact us at any time through:

Email address:

 20 jul 2022