The store sets the refundability and exchangeability policy to ensure the buyer’s satisfaction in relation to the product he bought from the store and refundability and exchangeability shall be subject to the following conditions:
(1) The store entitles the buyer to apply for the refundability or exchangeability of products within 14 days from the date of receiving the product from the store.
(2) The store accepts the refundability or exchangeability of products in case of satisfying the following conditions only:
- The non-use by the buyer of products or not opening them or getting any benefit from them.
- Not damaging the products or causing any defects to them after receiving them from the shipping company.
- Not damaging the packs or package of products or the loss of the complementary parts of products.
- The buyer keeps the sale invoice and to deliver it to the shipping company or at the place of the seller institution.
- As for the clothes, the store shall accept the refundability of clothes in two cases (First: in case the clothes have industry defects and Second: in case clothes don’t go with the specifications ordered by the customer).
(3) In case of refundability or exchangeability due to a defect of the product, the store examines the product and in case it is proved that the defect is due to the product, the store shall incur the costs of refundability, the shipment exchangeability of the product.
(4) In case of refundability or exchangeability due to the buyer and not to a defect of the product, the buyer shall incur all the costs of refundability, the shipment exchangeability of the product.
(5) In case of the refusal by the store of the refundability or exchangeability of the product request provided by the buyer and the refusal by the buyer of receiving the product once more, the store shall be entitled to get rid of these products after the lapse of 15 days from the date of the buyer’s refusal.
(6) In case of accepting refundability request, the store shall return the price of the product to the customer within 15 business days from the date of accepting the refundability request and the price of the product shall be returned in the same method in which payment was made.
(7) In case of accepting the exchange request, the difference between the price of the product that is exchanged and the price of the new product shall be observed. In case the price of the new product that is selected by the customer is lower than the price of the product that is exchanged, the store shall return the price difference within 15 business days in the same method of payment. But in case the price of the new product that is selected by the customer in bigger than the product that is exchanged, the customer shall pay the price difference to the store in the methods of payment approved by us.